FAQ
How do i know which kayak is right for me?
We understand that choosing the right kayak is a crucial decision, and we are here to help you make an informed choice. You can get in touch with us to schedule a demo session with our kayaks, which will aid you in your decision-making process. We are always excited to talk about kayaks, and if you have any queries, don't hesitate to contact us today.
What is your returns policy
Hobson Kayaks Returns Policy
At Hobson Kayaks, we are confident in the quality of our products and therefore do not generally accept returns. However, in accordance with UK law, the following conditions apply:
1. Faulty or Damaged Goods
If you receive an item that is faulty, damaged, or not as described, you must notify us in writing within 7 days of receiving the item. The item must be unused, in its original packaging, and accompanied by proof of purchase.
2. Return Authorization
Returns will only be accepted if authorized by Hobson Kayaks. To request authorization, contact us via email at surf@hobsonkayaks.com with details of the issue and supporting evidence (e.g., photos of damage).
3. Return Process
Approved returns must be sent back within 7 days of authorization. Customers are responsible for all return shipping costs. We recommend using a tracked and insured courier service, as we cannot be held responsible for lost or damaged returns.
4. Refunds or Replacements
Once the item is received and inspected, we will notify you of the outcome. If a refund is approved, it will be issued within 14 days via the original payment method.
5. Exclusions
• Custom-made or personalized items are non-returnable.
• Items showing signs of use or damage caused by the customer are not eligible for return.
This policy does not affect your statutory rights under UK law.
For further assistance, please contact us at surf@hobsonkayaks.com
Which countries do you ship to?
No matter where you are in the world, we can ship your Hobson Kayak to your doorstep through our trusted network of couriers and delivery companies. We take great care in packaging your kayak to ensure its safe arrival. However, please note that delivery charges will apply.